About us
We are a leading European passenger transport partner
A strategic framework that is our enduring anchor
At Arriva, we aspire to become the leading passenger transport partner across Europe, and we have a vision to make passenger transport the best choice so that we can play our role in shaping a more sustainable future.
We have a strategic framework centred on six core priorities and these, together with our values, will help us achieve our business-critical mission and realise our vision for society.
Our people
At the heart of our strategy are our people.
We can only become the leading passenger transport partner across Europe if we recruit and retain the best people and nurture an inclusive and diverse culture where everyone feels engaged, motivated, respected, and empowered to find new and improved ways of working so that we can deliver our services to passengers in a better way, every day.
Sustainability
Delivering sustainable transport solutions and playing our part in helping to tackle climate change are core to who we are as a business.
Our sustainability ambitions are key to achieving growth, creating value for our stakeholders and shareholder and to leaving a legacy for future generations.
Operational excellence
We aim to be the leading private operator in our markets by providing safe, reliable and cost-effective passenger transport services.
To achieve that, we continuously look for and implement initiatives that improve how we operate and drive through efficiencies that deliver benefits to those we provide services for. We also take advantage of our size and scale so that our clients and passengers benefit from best practice ideas and innovations from across the entire Group.
Our clients
We have an objective to be a trusted strategic partner to our clients and we work closely with them so that we can better understand, shape and meet their needs, as well as those of our passengers, in an ever-changing world.
Innovation
We use data-driven insights to deliver high quality innovative solutions today and in the future.
We are focused on developing ideas which support the success of the business, and which deliver benefits for our passengers, clients, our communities, and the environment.
Value creation
We apply strong commercial discipline in everything we do and deliver a competitive cost base to achieve strong, profitable growth and create long-term value for our stakeholders.