About us
We are a leading European passenger transport partner
Our vision, purpose and values define who we are as a business, why we exist and what we stand for. Importantly, they guide our day-to-day decision–making and ensure we are making a difference and doing the right thing – for our people, passengers and clients, our communities, the environment, and for our shareholder.
Why we exist
People depend on us to connect them and their communities safely, reliably and sustainably, and to deliver our services in a better way, every day.
This is our Purpose and the reason we exist. Regardless of where we work across our 10 countries, whether we work in a depot, drive a bus or train, or work in one of our offices, we are all connected to this one Purpose.
Our vision
We have a bold and ambitious vision to help shape a future where passenger transport is the best choice.
We work alongside our clients and partners to make our vehicles greener, and ensure our services are more attractive, more convenient, and more reliable, so that we can help shape a future where people choose to leave their cars at home and use passenger transport services, a future with less congestion on our roads, and cleaner air for the next generation.
This is what inspires and motivates our people across Arriva, and it’s also what we know our clients, governments and the people who use our services want – a more sustainable future.
And our people are the driving force behind achieving this vision.
Our mission
As well as our vision, we also have a bold mission in the market to become the leading passenger transport partner across Europe and we have a plan – our strategy – to help us get there.
Discover our strategy
What we stand for
Our values are at the heart of Arriva. Shaped by our people, our values guide our ways of working and help us achieve our business-critical mission to be the leading passenger transport partner across Europe and realise our vision to help shape a future where passenger transport is the best choice.
It starts with caring passionately about our colleagues, customers, clients and our planet. It's about doing the right thing every day by putting safety first, embracing diversity and treating people with respect, and it's about finding opportunities to make the difference in everything we do by innovating and thinking beyond today for a better, more sustainable tomorrow.
